1
Preorder closed
Orders are finalized and sent to production.
Preorder updates
Your order is on its way.
This page shows the latest production and shipping stage for every active Ploom preorder. Find your preorder below to see the most current update we have.
Good to know
Turnaround estimates run from the end of the preorder window to warehouse arrival. Fulfillment and carrier delivery time are added after that.
Updated when new information arrives
Trackers show our latest confirmed status
Shipping emails are sent automatically
May Preorder - Arrives September -- Noodle & Pals - Trick or Treat, Monster Party, Boo Crew, Whaley Sleepy, Goosey Garden, Forest Friends, Skunks, Neopets Faerie, Puffin Rock
✓
Preorder Closed
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Production Underway
Quality Check
In Transit
Warehouse Arrival
Ready to Ship
Preorder Complete
June/July Preorder - Arrives October -- Christmas Neopets, Christmas Super Simple, Rhymington Square. Mr.Monkey & Super Simple Plushy
✓
Preorder Closed
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Production Underway
Quality Check
In Transit
Warehouse Arrival
Ready to Ship
Preorder Complete
What each stage means
From preorder to your doorstep
Each tracker moves forward as soon as the next stage is confirmed.
2
Production
Your items are being made at the factory.
3
Quality check
Items are inspected before leaving the factory.
4
In transit
The shipment is travelling to our warehouse.
5
Warehouse arrival
Our team is receiving, sorting and preparing orders.
6
Ready to ship
Tracking will be emailed once your order is fulfilled.
Before contacting us
The tracker is the latest update we have.
Our customer care team sees the same confirmed status shown on this page. We update each tracker as soon as new information is available.
- Shipping confirmations are emailed automatically.
- Warehouse receiving can take up to one week.
- Carrier delivery time starts after fulfillment.
Please contact us for address or size changes before the order is sent to fulfillment.
Quick answers
Preorder questions
When does the turnaround time begin?
It begins when the preorder window closes and runs until the shipment reaches our warehouse.
Does the estimate include delivery to my home?
No. Warehouse receiving, fulfillment and carrier delivery time happen after the estimated preorder turnaround.
Can I change my address or size?
Usually yes, as long as the order has not been sent to fulfillment. Contact us as soon as possible.
Are preorders final sale?
Yes. Please review sizing and order details carefully before purchasing.
Why has the status not changed?
Some stages take several weeks. The tracker changes only when we receive confirmed information.
Completed Collections
🎉 Shipped & Loved
These collections have officially made it home to Ploom families. Thank you for trusting us with your preorder. We can't wait to create the next one with you.
✓ Every preorder below has been fulfilled.
CANADA - March Preorder - Arrives Approx. Mid July -- Toe Beans , Olive, Bugs and Noodle & Pals - Happy and You Know it - Total Time 11 Weeks
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Preorder Closed
✓
Production Underway
✓
Quality Check
✓
In Transit
✓
Warehouse Arrival
✓
Ready to Ship
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Preorder Complete
USA - March Preorder -- Toe Beans , Olive, Bugs and Noodle & Pals - Happy and You Know it - Total Time 11 Weeks
✓
Preorder Closed
✓
Production Underway
✓
Quality Check
✓
In Transit
✓
Warehouse Arrival
✓
Ready to Ship
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Preorder Complete
USA - February Preorder-- Bumble Nums Veggie Party, Mr.Monkey, 5 Speckled Frogs, Baby Shark, Bumble Nums in Space, Pretty Kitty, Dirt Bike, Springy Slumber- Total time 14 Weeks
✓
Preorder Closed
✓
Production Underway
✓
Quality Check
✓
In Transit
✓
Warehouse Arrival
✓
Ready to Ship
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Preorder Complete
CANADA - February Preorder -- Bumble Nums Veggie Party, Mr.Monkey, 5 Speckled Frogs, Baby Shark, Bumble Nums in Space, Pretty Kitty, Dirt Bike, Springy Slumber - Total time 14 Weeks
✓
Preorder Closed
✓
Production Underway
✓
Quality Check
✓
In Transit
✓
Warehouse Arrival
✓
Ready to Ship
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Preorder Complete